As a Member Benefit, ESPA will feature a meeting planner, each month, with their insights into the questions that matter to us as service professionals.

This month’s meeting planner is Vanessa Kane, CMP, CMM, Veterans of Foreign Wars of the United States answers these questions:

• What are the top three things, as a planner, that you expect or need from your CVB, Hotel or Center services manager?
• What are the primary reasons that affect your decision of whether to return to a hotel or center?
• What key attributes, qualities or skills are you looking for in your Event Services Representative?

To see how Vanessa responded to these questions, please visit the My ESPA Portal.