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ESPA's Webinars - Virtual Education for Convention & Event
Services Professionals

Attention Members: Attend multiple webinars at a discount!
ESPA is pleased to offer a Continuing Education Package that allows you to sign up for multiple Webinars at a discounted cost. Take advantage of this valuable year-long educational benefit of membership and earn CMP credit!
•Full Year Webinar Package
•Half Year Webinar Package
•Pick 3 Webinars for $100 (buy 2 webinars, get 1 free) – saving you $50!

Tweet live during our Webinars! Use the hashtag #ESPAWebinars

Read more about signing up for a Continuing Education package.
See below for information on the CMP credits from the 2017 Webinars
See below for information on the CMP credits from the 2016 Webinars

 

ESPA 2017 Webinar Program/Schedule

Title

The Art & Science of Post Event Survey Reporting

Date
Thursday, April 21, 2017
Time

1:00pm ET

Domain
Pending
Presenter

Dr. Pawan Singh, CEO of PeriscopeIQ

Description

Cutting through the red tape to get the most out of your Post Event Reporting!

So you have been tasked with a 95% return rate on your post-convention surveys. However, does your survey measure up?...

Feedback is an essential ingredient in understanding how to deliver an exceptional customer experience. Developing a survey tool that is both easy for our clients to use while still providing meaningful data isn’t always an easy endeavor. This post event survey webinar will help you to achieve your goals in soliciting feedback as well as what works best in terms of ideal questions, rating scales, reporting and whether incentives help secure both responses and repeat business.

 

In an effort to assist you with your CMP (re)Certification, ESPA would like to provide you with the section of CMP that each Webinar applies. Please check back often for updates

Month of Webinar
Topic of Webinar
CMP-IS Domain
Credit Hours
February 23
New and Innovative Ways to Enhance the Meeting and Event Experience
C. Risk Management
1 Hour
March 22

Make Technology Work For You: #EventTech, Social Media, Productivity & More!

Pending

 

April 21
The Art & Science of Post Event Survey Reporting
Pending
 
May 17

What’s the ROI of You?

In a world that values someone’s work performance by how much they affect the bottom line—how are you being perceived? What is your value? Do they know?... Do you know?

Even if you are doing an excellent job, the world is moving too fast to hope that someone notices. Your job as an event service professional is to make the organization better. Your personal responsibility is to make sure you know how to do it and how to show it.

By attending this session you will learn:

  • How to determine what the organization thinks is important for a service managers’ role
  • How to gather information in a way that you can measure it
  • How to use that information to show your value, and the ROI your organization gains by the work that you do

Presenter: Joanne Dennison, MSEd, CMP

Pending
 
June 15

How Positive Employee Engagement Impacts Positive Client Experiences

During this one hour webinar, we will examine the psychology behind employee engagement, some of the data that underscores its importance, and the connection between employee engagement and customer experience.

We will review case studies and look at companies and organizations across a number of industries that prioritize employee engagement - and how they are reaping the business results.

We will also look at the top-down and bottom-up commitment that is essential for employee engagement to take root, as well as how this commitment must span an employee's entire life cycle within the organization (from on-boarding to exit).

Finally, there will be key takeaways for individual contributors, managers and organizational leaders to begin to create a richly engaged employee workforce - with increasingly outstanding customer experiences and feedback. And, if you operate in an organization that does not immediately recognize the value of employee engagement, tips will be offered to help persuade your leaders to prioritize it and invest.

Pending
July
Convention Center Best Practices
Pending
August 17
CSR – What’s New in CSR Programs
Pending
September 20

It’s not Mission Impossible – Sales to Services

We’ve all heard it before, “Sales will ‘sell’ the dream while we ‘service’ the nightmare”. The buck stops here! Grab your friends from sales, a nice lunch, and tune into this webinar as we hear from sales & services teammates at hotels, CVBs, and convention centers show us how they make smooth transitions. This is a hot topic you do not want to miss! Join us as we cover creative concepts to enhance the sales and services collaboration, provide sales tips on details to add to every lead and hear questions from a meeting planner perspective as she moderates this session.

Pending  
October 19

Comprehensive Client Services: CVB, Hotels, and Venues Working Together to Deliver Valuable, Measurable Services

Three separate organizations servicing the same event can get confusing for the client. This webinar will discuss how Hotels, Venues, and CVBs can work together to supply integrated communications, seamless service delivery, and a better experience for the client and their participants

You will learn:

  1. What primary services are each organization responsible for
  2. How to engage your counterparts to provide seamless event services
  3. Keys to successfully working with Venues, Hotels, and CVBs to deliver a fully customized, cohesive service experience to the client
Pending  
November 15 Best Practices for Attendance Promotion Tools and Processes

What do you think of when you hear “attendance promotion?” For those of us in the event services world, it can mean anything from providing collateral for potential attendees, to building a landing page to assist our clients in promoting their event, to attending the event the year prior to when we host it in our city.

And that’s part of the challenge! Attendance promotion historically has meant many things to many people. Destination Marketing Association International (DMAI) recently took on the challenge of helping to create a best practices for attendance promotion. Join us for our November webinar where we’ll hear from Terri Roberts with DMAI. Terri will share a white paper that was developed with the results of the just completed study on attendance best practices. ESPA CVB/ DMO members will appreciate how this report can help you update your own attendance promotion protocols. If you’re a hotel or venue you can hear how CVBs support attendance promotion for the groups they’ve booked with you. And planners will learn how this service is provided around the country.

Presenter: Terri Roberts, DMAA

Pending  

 

ESPA 2016 Webinar Program/Schedule

In an effort to assist you with your CMP (re)Certification, ESPA would like to provide you with the section of CMP that each Webinar applies. Please check back often for updates.

Month of Webinar
Topic of Webinar
CMP-IS Domain
Credit Hours
February
New and Innovative Ways to Enhance the Meeting and Event Experience
G. Meeting or Event Design
1 Hour
March

Yes, Event Service Professionals Can Manage Time & Energy (and Have a Rich Life Too)!

No CMP Credit Given

 

April 20
Sustainability: Forget practice, what’s the best process for working with planners?
A. Strategic Planning
1 Hour
May 19
Taking Care of Business: Service Skills For Great Planner Relationships
F. Stakeholder Management
1 Hour
June 15
Food for Thought: A Thought Process for Creating Trends in F&B
G. Meeting or Event Design
1 Hour
July 21
Hear it from the Best! CSMs of the Year - How Do They Do it?
F. Stakeholder Management
1 Hour
August 17
Q&A with the Planners
F. Stakeholder Management
1 Hour
September 15
The Millenial Generation - Social Media and Servicing for the Future of our Industry G. Meeting or Event Design 1 Hour
October 19

Hear it from the Execs! Executive Excellence Recipients Share on the Impact of Event Service

A. Strategic Planning 1 Hour
November 17 Sports Servicing - How are Sports Events Different from Meetings and Conventions F. Stakeholder Management 1 Hour

ESPA 2015 Webinar Program/Schedule

In an effort to assist you with your CMP (re)Certification, ESPA would like to provide you with the section of CMP that each Webinar applies. Please check back often for updates.

Month of Webinar
Topic of Webinar
CMP-IS Domain
Credit Hours
February
Golden Nuggets of Sales & Service
F. Stakeholder Management
1 Hour
March

What Would Izzy Do:  A Tune Up for Your Presentation Skills

I. Marketing

1 Hour

April
ESPA Green Week: Tips And Strategies For Hotels, Centers And CVBs On Incorporating Sustainability
A. Strategic Planning
1 Hour
May
APEX Initiatives, Room Block Poaching – Learn How To Combat A Growing Trend
H. Site Management
1 Hour
June
Digging Deeper: Looking at your venue with fresh eyes
G. Meeting or Event Design
1 Hour
July
Safety & Security Planning For Venues: Are You Prepared?
C. Risk Management
1 Hour
August
Celebrate Services Week: ESPA Gives Back, Incorporating CSR Into Events
A. Strategic Planning
1 Hour
September
Accessibility: Staying Informed, Being Prepared
G: Meeting or Event Design
1 Hour
October Q & A With The Planners A: Strategic Planning 1 Hour
December

ESPA Member Resources: Making the Most of Your Membership!

Not Applicable
1 Hour

ESPA 2014 Webinars CMP-IS Domain

Month of Webinar
Topic of Webinar
CMP-IS Domain
Credit Hours
March
Special Meal Requests Aren’t Special Anymore
G. Meeting or Event Design
1 Hour
April

Meet the ADA: Planning Accessible and Inclusive Events

G. Meeting or Event Design

1 Hour

May
Things That Make You Go Hmmm. . TRANSPORTATION!
G. Meeting or Event Design
1 Hour
June
Knowing Your Attendees: Servicing Across Generations
A. Strategic Planning
1 Hour
July
Meeting Planners Speak Out
B. Project Management
1 Hour
August
The Importance of Local Partners in Hosting Meetings
B. Project Management
1 Hour
September
Sporting Events and The Services You Can Provide
B. Project Management
1 Hour
October
Learn Tools to Build a Better Services Foundation
A. Strategic Planning
1 Hour
November Sales and Services Collaboration B. Project Management 1 Hour
December

Sustainable Event Services – Incorporating Sustainability to Deliver More Value to Meetings

A.Strategic Planning
1 Hour

ESPA 2013 Webinars CMP-IS Domain

Month of Webinar Topic of Webinar CMP-IS Domain Credit Hours
February Creating and Implementing Effective Pre-Con Meetings B. Project Management 1 Hour
March Engaging Event Attendees: How to Make Social Media Work for You in the World of Event Services and Marketing I. Marketing 1 Hour
May Best Practices for Managing Volunteers and Intern Programs E. Human Resources 1 Hour
June Are you Prepared? Event Security Best Practices Every CSM Should Share with their Meeting Planners C. Risk Management 1 Hour
July CMP 101: A Primer on the Value and Process of Becoming a CMP J. Professionalism 1 Hour
August Meetings Matter: Understanding the Concept of the Economic Impact of Events   1 Hour
September ADA - A Guide for Event Planning B. Project Management 1 hour
October Event Services Technology 101 G. Meeting or Event Design 1 hour
November Services Best Practice Revealed A. Strategic Planning 1 hour

 


Want to take advantage of our new Webinar package pricing?

Follow these simple steps:
1. Log in to the My ESPA Portal with your email address and password.
2. Click on the Online Store link in the left-hand menu.
3. Purchase either the "Full Year of Webinar Programming, "Half Year of Webinar Programming" or "Pick 3" package.
4. Once you have paid for your purchase, a discount code and receipt will be sent to you via email.
5. This code can then be used in lieu of payment for Webinar programs you choose to attend during the year.

Every month, ESPA hosts a live Webinar featuring an industry leader, or expert in a related industry, delivering a virtual presentation.  Participants can listen to the presentation via a conference call portal, and watch the PowerPoint presentation online.  Participants have the opportunity to post Q&A during the presentation.  So, from the convenience of your own office or conference room, you and your colleagues have a great educational resource.  And you also get 1 continuing education contact hour for each Webinar. 

Please note ESPA's policy regarding Continuing Education Credit:
All registered participants will earn a Continuing Education hour for this webinar. Continuing Education credits may be extended to up to 2 additional participants from a registered member's location. For members inviting non-members to participate, please make sure they are aware that they must individually register with ESPA in order to receive Continuing Education credit.

So get together with your co-workers and pack a lunch for these fun one-hour learning experiences.  The cost is only $50.00 for members ($60 for non-members) and you can invite your whole department to join in.


 

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